Senior Desktop Support Specialist

4 weeks ago


Edmond, Oklahoma, United States Insight Global Full time
Job Summary

Insight Global is seeking a highly skilled Sr. Desktop Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users for all desktop/laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software.

Key Responsibilities
  • Provide technical support to end-users for desktop/laptop related issues
  • Troubleshoot and resolve Tier 2/3 tickets, including rights to networks, configuration issues, software installations, and hardware repair
  • Imaging and deploying large volumes of equipment
  • Assist with projects such as replacing/troubleshooting AV equipment in conference rooms and replacing monitors and docking stations

Requirements
  • 2+ years of desktop support experience
  • Experience troubleshooting Tier 2/3 tickets
  • Experience with Mac OS and/or Windows OS
  • Imaging/Deploying large volumes of equipment
  • AV Troubleshooting experience

Preferred Qualifications
  • Knowledge in Artificial Intelligence (AI)
  • Computer Science Degree
  • A+/Network+ Certification
  • Experience supporting over 500+ applications

What We Offer
  • Competitive benefit packages, including medical, dental, and vision insurance
  • 401k retirement account access with employer matching
  • Paid sick leave and/or other paid time off as provided by applicable law

About Us
Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to the HR department.
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