Senior Desktop Support Specialist
4 weeks ago
Insight Global is seeking a highly skilled Sr. Desktop Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users for all desktop/laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software.
Key Responsibilities
- Provide technical support to end-users for desktop/laptop related issues
- Troubleshoot and resolve Tier 2/3 tickets, including rights to networks, configuration issues, software installations, and hardware repair
- Imaging and deploying large volumes of equipment
- Assist with projects such as replacing/troubleshooting AV equipment in conference rooms and replacing monitors and docking stations
Requirements
- 2+ years of desktop support experience
- Experience troubleshooting Tier 2/3 tickets
- Experience with Mac OS and/or Windows OS
- Imaging/Deploying large volumes of equipment
- AV Troubleshooting experience
Preferred Qualifications
- Knowledge in Artificial Intelligence (AI)
- Computer Science Degree
- A+/Network+ Certification
- Experience supporting over 500+ applications
What We Offer
- Competitive benefit packages, including medical, dental, and vision insurance
- 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
About Us
Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to the HR department.
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