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Customer Success Manager

2 months ago

Louisville, Kentucky, United States Control Touch Systems, LLC Full time
Job Overview

Join our dynamic team at ControlTouch Systems, a company experiencing significant growth, as we seek a dedicated Service Operations Manager to oversee our customer service division. In this role, you will be tasked with leading a team, engaging with clients, and enhancing profitability through service agreements, spare parts sales, and minor projects. Our mission is to deliver outstanding customer support and foster robust relationships with our clientele.

POSITION SUMMARY:

  • Oversee the service department team and manage customer service engagements, sales activities, and service contract administration.
  • Prioritize exceptional service delivery, identify sales opportunities, and drive profitability.
  • Establish and maintain strong connections with customers and suppliers to encourage repeat business.
  • Accountable for generating revenue through service agreements, spare parts, and minor project initiatives.

KEY RESPONSIBILITIES:

  • Execute sales strategies to secure annual service agreements and facilitate renewals.
  • Lead a team of service technicians, assist customers, troubleshoot systems, and ensure optimal performance.
  • Provide pricing estimates for services beyond the scope of service agreements.
  • Collaborate with project teams to supply spare parts as needed.
  • Build and sustain positive, productive relationships with customers and suppliers.

WORKING ENVIRONMENT:

  • Combination of office and field settings.
  • Travel may be necessary based on client requirements.

PHYSICAL REQUIREMENTS:

  • Prolonged periods of sitting in an office environment.
  • Extended periods of standing and walking at job sites.
  • Ability to lift items weighing up to 10 pounds.

ESSENTIAL SKILLS AND QUALIFICATIONS:

  • Exhibit strong organizational capabilities and the ability to manage multiple tasks effectively.
  • Possess problem-solving skills with a strong analytical mindset.
  • Demonstrate excellent verbal and written communication abilities.
  • Familiarity with PLC programming and troubleshooting of Material Handling Systems is advantageous.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum of 3 years of pertinent experience, including leadership responsibilities.
  • Proficiency in Excel and AutoCAD Electrical is preferred.
  • Must be legally authorized to work in the United States.