IT Field Support Specialist
3 days ago
Job Summary
Pomeroy is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing on-site support to customers, resolving complex technical issues, and ensuring the smooth operation of our systems and equipment.
Key Responsibilities
- Investigate and resolve complex technical issues related to hardware and software installations, maintenance, and troubleshooting.
- Provide on-site support to customers, including installation, servicing, and repairing systems and equipment.
- Verify and approve the operational quality of system equipment.
- Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
- Instruct customers on the operation and maintenance of systems and equipment.
- Ensure issues are referred to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
Requirements
- 3+ years of field support experience.
- Ticket and asset management skills.
- Strong hardware and software installation, support, and troubleshooting skills.
- Experience with Windows XP, 10, and 11, as well as Mac OS and iOS.
- Knowledge of network printer, HP configuration, consumable swaps, and moves.
- Experience with Active Directory, MS Office, phone security, and OS365.
- Networking troubleshooting and support skills.
- Support skills for VPN connectivity and security.
- Configuring new PCs and notebooks via imaging, SCCM, and standalone.
- Remote install software and hardware support.
- Knowledge of basic networking concepts and hands-on support.
- Lift and carry up to 40lbs.
Preferred Education and Training
- High school or G.E.D.
- Lenovo or other vendor certifications.
- CompTia A+, Network+/Security+ (Preferred but not required).
- Apple training (Preferred but not required).
Work Environment
- Office environment.
- Walk-up kiosk/vending and lock/network printers.
- Data Center or Telco Closet.
- May require weekend work for Critical and High Priority support only.
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