IT Field Support Specialist
3 days ago
Job Title: IT Field Support Specialist
Location: Onsite
Duration: 6 Months Contract
Summary:
The IT Field Support Specialist plays a crucial role in ensuring the smooth operation of computer systems and hardware. This position requires a strong understanding of technical concepts and the ability to troubleshoot and resolve issues efficiently.
Key Responsibilities:
• Provide technical support to users onsite, utilizing salesforce for ticketing systems and methodical troubleshooting techniques.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document and maintain hardware and software systems, ensuring seamless integration and functionality.
• Support and maintain user account information, including rights, security, and systems groups.
• Train employees and identify, analyze, and repair product failures, ordering and replacing parts as needed.
• Determine and recommend products or services that best fit customers' needs.
Requirements:
• Strong communication and customer-service skills.
• Knowledge of commonly-used concepts, practices, and procedures within the IT field.
• Basic problem-solving and analysis skills.
Preferred Qualifications:
Salesforce experience, methodical troubleshooting skills, and knowledge of IT tools such as NDN and multi-factor authentication.
Education/Experience:
• Associate's degree or equivalent in Computer Science or a related field.
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