IT Field Support Specialist

3 days ago


Reston, Virginia, United States Intelliswift Software Full time

Job Title: IT Field Support Specialist

Location: Onsite

Duration: 6 Months Contract

Summary:

The IT Field Support Specialist plays a crucial role in ensuring the smooth operation of computer systems and hardware. This position requires a strong understanding of technical concepts and the ability to troubleshoot and resolve issues efficiently.

Key Responsibilities:


• Provide technical support to users onsite, utilizing salesforce for ticketing systems and methodical troubleshooting techniques.


• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.


• Document and maintain hardware and software systems, ensuring seamless integration and functionality.


• Support and maintain user account information, including rights, security, and systems groups.


• Train employees and identify, analyze, and repair product failures, ordering and replacing parts as needed.


• Determine and recommend products or services that best fit customers' needs.

Requirements:


• Strong communication and customer-service skills.


• Knowledge of commonly-used concepts, practices, and procedures within the IT field.


• Basic problem-solving and analysis skills.

Preferred Qualifications:

Salesforce experience, methodical troubleshooting skills, and knowledge of IT tools such as NDN and multi-factor authentication.

Education/Experience:


• Associate's degree or equivalent in Computer Science or a related field.



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