Field Support Specialist
4 days ago
Job Title: Field Support Technician
Job Summary:
Verdant Robotics is seeking a highly skilled Field Support Technician to join our team. As a Field Support Technician, you will be responsible for ensuring the optimal performance of our robotic precision weeders. This role involves providing in-field and remote support to customers, troubleshooting technical issues, and collaborating with the engineering team to resolve problems.
Key Responsibilities:
- Provide in-field and remote support to customers to ensure optimal machine up-time and deliver maximum value.
- Troubleshoot electro-mechanical, software, and hardware issues using diagnostic tools and collaborating with the engineering team.
- Coordinate repair and maintenance activities for the fleet of robotic precision weeders, ensuring timely resolution of issues.
- Manage spare parts inventory and facilitate the movement of parts for repairs to maintain operational continuity.
- Analyze field failures and review live data to proactively identify emerging issues and coordinate resolutions with the engineering team.
- Collaborate closely with the engineering, product, and customer support teams to ensure timely and effective resolution of technical issues.
Requirements:
- High School Diploma or equivalent. More advanced relevant degree is a plus.
- 1-3 years relevant experience in technical support, fleet operations/management, machine/system maintenance, and/or agricultural operations.
- Familiarity with electrical and mechanical systems (motors, gearboxes) and repair processes and tools.
- Exceptional responsiveness and communication skills; ability to excel at time-sensitive tasks.
- Experience documenting production, maintenance, and/or repair procedures and training users on how to complete these activities with remote support.
- Self-starter able to take the initiative and work independently.
- Strong interpersonal skills; ability to clearly communicate technical problems and solutions.
What We Offer:
Verdant Robotics provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
Verdant Robotics reserves the ability to adjust the compensation range based on the final candidate's experience, skillset, and geography. In addition to on-target earnings, we offer equity grants, as every employee should have a stake in the company's growth.
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