Front Desk Representative
2 weeks ago
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts.
Key Responsibilities- Deliver High-Quality Patient Service: Displays high level of professionalism and gives superb customer service
- Verify Patient Information: Obtains and reviews patient demographic and insurance information for accuracy
- Manage Patient Accounts: Verifies insurance and collects copays, co-insurance, and outstanding balances
- Ensure Patient Intake Forms are Complete: Ensures all patient intake forms are signed and complete
- Coordinate Patient Scheduling: Schedules appointments
- Process Medical Record Requests: Processes medical record requests per policies and procedures
- Collaborate with Clinical Staff: Coordinates with Clinical Staff to ensure optimal patient experience
- Education: High School Diploma or Equivalent Certificate
- Experience: Minimum 2 years of experience in a medical office/health care setting
- Skills: Minimum 2 years of health care insurance experience, Strong computer knowledge and skills with a minimum typing speed of 30 WPM, Strong desire to assist others and provide excellent customer service, Must be highly dependable and organized, Outstanding interpersonal skills, An impeccably clean, polished, professional image, The ability to learn quickly, retain training, problem solve and think independently
- Understanding of Medical Terminology
- Medical, Dental, Vision Insurance
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
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