Cafe Experience Ambassador

2 weeks ago


Cambridge, Massachusetts, United States Capital One Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Cafe Ambassador. As a key member of our community, you will be responsible for creating memorable experiences and driving brand awareness at our Cafes.

Key Responsibilities
  • Develop and maintain a deep understanding of our products and services to effectively engage with customers and the community.
  • Proactively build relationships with customers and team members to create a welcoming and inclusive environment.
  • Guide customers through goal setting and financial literacy by meeting them where they are and advocating for better financial understanding.
  • Partner with local businesses, nonprofits, and charities to plan events and promote financial literacy.
  • Volunteer within the community and advocate for financial literacy.
Requirements
  • High School Diploma, GED, or Equivalent Certification.
  • At least 1 year of Retail, Sales, or Customer Service experience.
  • Strong written and oral communication skills.
Preferred Qualifications
  • Associate's degree.
  • 2+ years of Retail or Customer-facing experience.
  • Proficient in G-Suite.
About Capital One

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.



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