Senior Implementation Project Manager

1 week ago

Dublin, Ohio, United States OCLC Full time
About the Role

We are seeking a highly skilled Senior Implementation Project Manager to join our Customer Operations division. As a key member of our team, you will play a critical role in helping libraries succeed with OCLC's products and services.

Responsibilities
  • Manage product implementations for libraries, ensuring clear and timely communication with stakeholders.
  • Conduct virtual and onsite workflow inventories and analysis with libraries to propose and present operational practices, recommend service options, and assist libraries in making decisions regarding data migrations and software integrations.
  • Review, revise, and build library implementation programs, as assigned or proposed.
  • Coordinate with Order Services, Training, Documentation, and Support teams to ensure a smooth transition from sales to implementation and implementation to ongoing support.
  • Collect, analyze, and report library satisfaction data related to implementation programs.
  • Re-engage with implemented or migrated libraries, as needed, to assess service satisfaction or complete work that was deferred until the libraries were operational for a period of time.
  • Track, monitor, manage, and report on planned and in-progress projects for which you are the assigned OCLC resource.
  • Record and report project hours on a timely basis to inform OCLC Customer Operations metrics.
Requirements
  • Masters of Library Science Degree (MLS, MLIS).
  • Experience managing projects and programs.
  • Experience leading programs and projects that have resulted in successful outcomes.
  • Experience working collaboratively with colleagues and peers.
  • Superior communication skills, both written and oral.
  • Ability to think critically to solve problems.
  • Ability to proactively identify problems and opportunities and act upon them.
  • Spanish language skills (speaking) desired.
Desired but Not Required
  • Experience managing technical applications and protocols for libraries, including user authentication and SQL.
  • Experience configuring EZproxy to work with third-party authentication systems (CAS, LDAP, Shibboleth, and similar).
Working Conditions

This role will be based in a normal office environment.

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