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Store Operations Supervisor

2 months ago

Breckenridge, Colorado, United States Breckenridge Ski Resort Full time

Job Summary:

The Retail Supervisor is responsible for maintaining exceptional customer service standards, driving sales growth, and ensuring the efficient operation of the retail department. This role acts as a store department lead, overseeing inventory levels, and implementing strategies to meet sales targets.

Key Responsibilities:

  • Deliver outstanding customer service, ensuring a positive experience for all guests.
  • Manage the sales floor team, providing guidance and support to achieve sales goals.
  • Evaluate sales trends, identifying opportunities for growth and implementing effective strategies to increase sales.
  • Oversee inventory control, ensuring accurate stock levels and meeting or exceeding inventory goals.
  • Enforce company cash handling policies and procedures, maintaining a secure and efficient retail environment.
  • Act as a mentor, training and leading the sales team with effective communication and coaching.
  • Provide exceptional customer service, ensuring a high level of satisfaction for all guests.
  • Ensure accurate pricing and promotions, maintaining a competitive edge in the market.
  • Stock shelves, counters, and tables with merchandise, maintaining a visually appealing store environment.
  • Perform other duties as assigned, supporting the efficient operation of the retail department.

Requirements:

  • Previous retail sales experience is required.
  • Previous snow sport industry experience is preferred.
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English is required.
  • Ability to maintain a working knowledge of products and trends within the industry.
  • Commitment to exceptional customer service.
  • Basic computer skills.
  • Ability to work a flexible schedule, including nights, holidays, and weekends.