Ski Equipment Service Technician Supervisor

1 month ago


Breckenridge, Colorado, United States Vail Resorts Full time
Job Summary:

The Personal Equipment Service Technician Supervisor is responsible for delivering exceptional customer service and ensuring the highest standards of equipment maintenance and repair. As a key member of the team, you will provide expert advice and guidance to guests, while also leading and mentoring a team of equipment service technicians.

Key Responsibilities:
  • Train, schedule, and evaluate staff members to ensure excellent customer service and high-quality equipment maintenance.
  • Provide expert advice and guidance to guests on equipment condition and maintenance.
  • Perform tuning and repair services for guests, ensuring the highest standards of quality and safety.
  • Work collaboratively with teammates to maintain safety standards and ensure a positive guest experience.
  • Manage the sales floor team and rental process, ensuring seamless operations and excellent customer service.
Requirements:
  • 1+ years of experience in equipment service or a related field.
  • Display mechanical aptitude and ability to perform ski and snowboard tunes, maintenance, or repairs.
  • Ability to work a flexible schedule, including nights, holidays, and weekends.
  • Commitment to exceptional customer service and ability to communicate fluently through spoken and written English.
Benefits:
  • Competitive hourly rate: $23.00 - $24.26.
  • Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Excellent training and professional development opportunities.
  • Referral Program.


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