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Front Desk Representative

2 months ago

Ontario, California, United States Residence Inn Ontario Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Ontario. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Respond to guest inquiries and provide information on hotel amenities, services, and local attractions.
  • Process guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
  • Manage guest requests, resolving issues and concerns in a timely and professional manner.
  • Maintain accurate records and reports, including room inventory, guest information, and other relevant data.
  • Collaborate with other departments to ensure seamless guest experiences and efficient hotel operations.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role, with a focus on providing exceptional guest service.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and proficiency in hotel software systems.
What We Offer

As a Front Desk Agent at Residence Inn Ontario, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.