Senior Field Service Technician
1 week ago
Job Summary:
The Davis Companies is seeking a highly skilled Senior Field Service Technician to join our team. As a key member of our organization, you will be responsible for providing exceptional technical support to our customers and distributors.
Key Responsibilities:
- Technical Support: Provide expert technical assistance to customers and distributors, ensuring that all issues are resolved in a timely and satisfactory manner.
- Equipment Inspection and Diagnosis: Conduct thorough inspections and diagnoses of off-highway equipment and vehicles to identify deficiencies and problems.
- Parts Identification and Recommendation: Assist in identifying replacement parts needed for repairs and recommend kits and upgrades as applicable.
- Customer Satisfaction: Ensure high levels of customer satisfaction through effective communication and issue resolution.
- Collaboration: Work closely with various departments to ensure seamless coordination and customer satisfaction.
- Travel: Travel to distributor and end-user locations as required to solve complex technical issues.
Requirements:
- Experience: Minimum 2 years of experience in servicing and troubleshooting off-highway equipment and vehicles.
- Knowledge: In-depth knowledge of vehicle CAN bus, electrical, pneumatic, hydraulic, and mechanical systems.
- Skills: Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
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