Mitigation Specialist

7 days ago


Omaha, Nebraska, United States Paul Davis Restoration of Omaha, NE Full time
Job Summary

We are seeking a highly skilled and experienced Mitigation Technician to join our team at Paul Davis Restoration of Omaha, NE. As a Mitigation Technician, you will be responsible for responding to emergency and property damaging situations, working safely and efficiently on the job site, and preserving as much of the property as possible.

Key Responsibilities
  • Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
  • Survey damage within the property
  • Evaluate and record damage to all items within the property
  • Demolition of structural damage to properties through the use of hand and power tools
  • Perform initial site visits
  • Conduct moisture inspections
  • Set restoration equipment within guidelines
  • Complete assigned tasks and notes in our primary operating system (RMS)
  • Take photos of jobs assigned at start, completion, and throughout the process
Requirements
  • High School Diploma or GED
  • Customer Service experience
  • 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Preferred Qualifications
  • Knowledge of technology (iPhone, iPad, computer)
  • Customer Service Skills
  • Ability to learn and operate our primary operating systems: RMS, Xactimate, MICA and additional systems as requested
  • Ability to create documents
  • Ability to answer and communicate with customers over the phone and face to face
  • Ability to work independently and / or with a team
  • Ability to participate in an on-call schedule
  • Ability to work within hazardous environments safely
  • Ability to operate a company vehicle safely
  • Maintain a level of confidentiality
Physical Requirements
  • Constantly move about job sites; stairs, walkways, roofs, crawl spaces
  • Occasionally requires a ladder to complete jobs
  • Must be able to communicate and converse with customers over the phone and face to face
  • Frequently will lift up to 60lbs
  • Ability to safely operate a company vehicle


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