Customer Service Representative
4 days ago
About Us:
">Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children.
">We own the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.
">Our Company-operated stores are located in the United States, Canada, and Mexico, and our products are also sold through our e-commerce platforms.
">Job Summary:
">We are seeking a Customer Service Representative to join our team at Carter's.
">As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients by addressing their queries, resolving their issues, and offering them solutions.
">You will work closely with other departments to ensure seamless delivery of services to our customers.
">Responsibilities:
">- ">
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits">
- Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment">
- Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience">
- Execute and expedite point of sale/register transactions">
- Complete floor replenishment and shipment as needed">
- Articulate current promotional events and the brand loyalty program, including credit, to customers">
- Minimize store loss by providing exceptional customer service and maintaining a safe, clean store">
Requirements:
">- ">
- A positive and solutions-oriented mindset">
- Demonstrated customer service and engagement skills">
- Effective and professional verbal and written communication skills">
- The ability to manage multiple tasks at once">
Working Conditions:
">Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
">Stand or walk for extended periods of time; climb up and down a ladder
">Provide availability that may include days, nights, weekends, and holidays as scheduled
">Estimated Salary Range:
">$15-$20 per hour, depending on location and experience
">Benefits:
">We offer a range of benefits to our employees, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more.
">Additionally, we provide professional and personal development opportunities to help shape your career.
">Equal Opportunity Employer:
">Carter's is an Equal Opportunity and Affirmative Action employer.
">We are committed to creating a diverse environment and welcome applications from qualified candidates of all backgrounds.
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