Customer Service Representative

4 days ago


Blowing Rock, North Carolina, United States Carter's, Inc. Full time

About Us:

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Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children.

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We own the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.

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Our Company-operated stores are located in the United States, Canada, and Mexico, and our products are also sold through our e-commerce platforms.

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Job Summary:

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We are seeking a Customer Service Representative to join our team at Carter's.

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As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients by addressing their queries, resolving their issues, and offering them solutions.

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You will work closely with other departments to ensure seamless delivery of services to our customers.

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Responsibilities:

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  • ">
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits">
  • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment">
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience">
  • Execute and expedite point of sale/register transactions">
  • Complete floor replenishment and shipment as needed">
  • Articulate current promotional events and the brand loyalty program, including credit, to customers">
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store">
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Requirements:

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  • A positive and solutions-oriented mindset">
  • Demonstrated customer service and engagement skills">
  • Effective and professional verbal and written communication skills">
  • The ability to manage multiple tasks at once">
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Working Conditions:

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Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling

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Stand or walk for extended periods of time; climb up and down a ladder

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Provide availability that may include days, nights, weekends, and holidays as scheduled

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Estimated Salary Range:

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$15-$20 per hour, depending on location and experience

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Benefits:

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We offer a range of benefits to our employees, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more.

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Additionally, we provide professional and personal development opportunities to help shape your career.

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Equal Opportunity Employer:

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Carter's is an Equal Opportunity and Affirmative Action employer.

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We are committed to creating a diverse environment and welcome applications from qualified candidates of all backgrounds.



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