Customer Service Representative
21 hours ago
About the Position
We are seeking a skilled and compassionate individual to join our team as a Sales and Customer Service Associate at Massage Envy Rock Hill. As a vital member of our team, you will play a key role in delivering exceptional customer experiences and promoting our wellness services.
Responsibilities
- Provide outstanding customer service, ensuring every client feels valued and understood.
- Promote Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
- Help grow and retain a client base both in-person and through phone/email outreach.
What We Offer
- Competitive base pay of $12 - $14/hr plus bonuses and commissions.
- Employer-paid healthcare, including medical, dental, and vision plans.
- Matching 401(k) plan.
- Paid time off for full-time employees.
- Employee referral bonus program.
- Employee Assistance Program.
- A flexible schedule for a better work-life balance.
- In-depth product and service training.
- A free massage, skincare, or stretch service each month.
- 25-40% off all products.
Requirements
- A high school diploma (or equivalent) and previous retail or sales experience (preferred).
- Critical thinking skills, excellent math and computer skills, and the ability to multitask.
- Great people skills and the ability to establish positive relationships with guests.
- A general knowledge of massage and skin care services.
Our Culture
- Trained leadership that is invested in your success.
- Award programs, such as Sales Associate of the Year.
- A caring community that strives to celebrate individuality and share knowledge.
At Massage Envy, we are committed to creating a supportive and inclusive environment for our employees and clients. If you are passionate about delivering exceptional customer experiences and promoting wellness services, we encourage you to apply for this exciting opportunity.
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