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Sales and Customer Service Representative
1 month ago
Viacore Solutions LLC is seeking a dynamic individual to take on the role of Sales and Customer Service Representative in our Rock Hill, SC branch.
About UsWe are a leading provider of conveyor belting and material flow handling products, accessories, and solutions. Founded as a distributor of bulk rubber and conveyor components, we have expanded our capabilities to include rubber fabrication, field splice installation services, and custom rubber parts manufacturing.
We value self-motivated individuals who enjoy interacting with people and working in a team environment. Our ideal candidate is a problem solver, eager to learn, and has a strong desire to deliver excellent customer service.
Job SummaryThis position will be responsible for assisting customers with inquiries about our conveyor belt products and field services, price estimates, sales orders, and performing customer service functions. The successful candidate must have strong communication and problem-solving skills, a positive mindset, and a collaborative approach.
Key Responsibilities:- Enter sales orders into the system using information from the customer's purchase order.
- Coordinate with outside sales and operations in preparing pricing quotes and sales orders for customers as required.
- Work with other internal departments; production, purchasing, quality, order entry, credit, and outside sales to meet the customer's requirements.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Help with billing and ASN's.
- Monitors inventory levels and communicates to office staff.
- Effectively communicates and responds to diverse customer environments and needs. Handles customer complaints and problems promptly and to the customer and company's satisfaction.
- Perform various customer specific procedures that may include obtaining and reviewing additional instructions for invoicing, ordering, online accounts, and several other functions in order to comply with requirements.
- Conducts all business transactions and customer relationships in a highly ethical manner. Works closely with accounting to ensure timely collections.
- Coordinate with purchasing and vendors as needed for pricing and lead times on buy out items.
- Perform all customer service branch activities as needed and perform other related duties as assigned.
To succeed in this role, you will need:
- A working knowledge of computers (MS Word, Excel, Outlook, Internet).
- At least 1 year of experience in inside sales and/or customer service in an industrial or manufacturing setting.
- The ability to multi-task and work under pressure.
- Detail-oriented and organized.
- Strong communication skills.
We provide a competitive salary and benefits package, including:
- $45,000 - $60,000 per annum, depending on experience.
- 401(k) matching.
- Dental insurance.
- Disability insurance.
- Employee assistance program.
- Flexible spending account.
- Health insurance.
- Life insurance.
- Paid time off.
- Paid training.
- Vision insurance.
