Patient Access Representative
5 days ago
About the Role
The Patient Access Representative will serve as the first point of contact when visitors enter our facilities and is responsible for all aspects of customer service. This position will be responsible for checking in and out, appointment scheduling, registration, verifying demographics, insurance verification, telephone coverage, data entry, authorizations, pre-registration, new patient referrals, point of service collections and other duties as assigned.
Key Responsibilities
- Provide exceptional customer service to patients and visitors
- Verify patient demographics and insurance information
- Schedule appointments and manage patient flow
- Process registrations and authorizations
- Manage data entry and maintain accurate records
- Provide telephone coverage and respond to patient inquiries
- Collaborate with healthcare teams to ensure seamless patient experience
Requirements
- Two years of experience in customer service or healthcare office setting preferred
- High School Diploma or GED required
- Excellent verbal and written communication skills
- Ability to work well under pressure in a fast-paced environment
- Strong organization skills and attention to detail
- Proficient in data entry with multiple software applications
- Knowledge of Microsoft Office suite of products
About Community Health Network
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We pride ourselves on not having employees but Caregivers. Join our team as we make a difference in the lives of our patients.
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