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Customer Service Engineer

1 month ago

Fayetteville, North Carolina, United States IT Concepts Full time
Job Summary

We are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person
  • Diagnose and resolve technical issues with computer systems and equipment
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of IT principles and practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Us:

IT Concepts is a leading provider of IT solutions and services. We are committed to delivering exceptional customer service and supporting our customers' IT needs with expertise and professionalism.