Customer Service Expert for Retail Banking
2 weeks ago
**Key Responsibilities:**
As a Retail Customer Service Representative I- Extended Hours at First Bancorp, you will provide top-notch service to customers and colleagues alike through various communication channels, ensuring seamless interactions and efficient issue resolution. Your role will involve:
• Responding to inbound calls, emails, and secure messages in a timely and professional manner
• Engaging with customers to understand their needs and provide solutions, escalating complex issues as necessary
• Collaborating with branch personnel to ensure customer satisfaction and resolve inquiries
**Requirements:**
To succeed in this role, you will need to possess:
• Excellent communication and interpersonal skills
• Ability to multitask and manage competing priorities
• Strong problem-solving and analytical skills
• Familiarity with banking products and services, with a willingness to learn and adapt to changing market conditions
**What We Offer:**
At First Bancorp, we are committed to providing a supportive and dynamic work environment that fosters growth and development. As a Retail Customer Service Representative I- Extended Hours, you can expect:
• Competitive compensation and benefits package
• Opportunities for career advancement and professional growth
• Collaborative and inclusive team environment
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