Customer Service Expert for Retail Banking

2 weeks ago


Fayetteville, North Carolina, United States First Bancorp Full time


**Key Responsibilities:**

As a Retail Customer Service Representative I- Extended Hours at First Bancorp, you will provide top-notch service to customers and colleagues alike through various communication channels, ensuring seamless interactions and efficient issue resolution. Your role will involve:

• Responding to inbound calls, emails, and secure messages in a timely and professional manner

• Engaging with customers to understand their needs and provide solutions, escalating complex issues as necessary

• Collaborating with branch personnel to ensure customer satisfaction and resolve inquiries

**Requirements:**

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills

• Ability to multitask and manage competing priorities

• Strong problem-solving and analytical skills

• Familiarity with banking products and services, with a willingness to learn and adapt to changing market conditions

**What We Offer:**

At First Bancorp, we are committed to providing a supportive and dynamic work environment that fosters growth and development. As a Retail Customer Service Representative I- Extended Hours, you can expect:

• Competitive compensation and benefits package

• Opportunities for career advancement and professional growth

• Collaborative and inclusive team environment



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