Safety Ambassador

4 weeks ago


San Jose, California, United States SMS Holdings Full time
Job Summary

Safety Ambassadors will patrol the city on bike as a deterrent to unwanted behavior and activity, while providing information, assistance, and directions to downtown workers, residents, and visitors.

Key Responsibilities
  • Traverse the streets to circulate through assigned zones to deter unwanted activity through uniformed visible presence.
  • Observe and report unwanted behaviors or criminal activity to local authorities via established communication methods.
  • Address unwanted activities by firmly and courteously requesting compliance from persons violating low-level quality of life crimes.
  • Provide hospitality and customer service by actively acknowledging pedestrians with a friendly greeting or identifying visitors to provide directions, information, city information, or recommendations.
  • Build stakeholder relationships by making specified visits to district businesses to share information and make professional contacts on behalf of the customer.
  • Develop written incident reports and property condition reports.
  • Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.
Benefits
  • Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
  • Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
  • Other: 401K Retirement Savings Plan.
Requirements
  • Must have the physical capacity to ride a bike or traverse continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break).
  • Must be able to work outdoors in all conditions with provided inclement weather gear.
  • Must be able to speak, read, and write the English language in order to create basic reports.

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