Safety Ambassador

12 hours ago

San Diego, California, United States Downtown San Diego Partnership Full time
Job Summary

We are seeking a highly motivated and detail-oriented Safety Ambassador to join our team at the Downtown San Diego Partnership. As a Safety Ambassador, you will play a critical role in maintaining the safety and security of our community, working closely with local law enforcement, emergency response personnel, and other stakeholders to ensure a safe and welcoming environment for residents, businesses, and visitors.

Key Responsibilities
  • Provide exceptional customer service to residents, business owners, tourists, and other patrons navigating the Downtown San Diego area
  • Actively patrol assigned neighborhoods regularly, establishing order and presence throughout the Downtown San Diego community
  • Check in daily with neighborhood residents, business owners, property owners, and private security
  • Compose, maintain, and present detailed reports of incidents and accidents, notating damages, theft, or any other irregular activity
  • Investigate and report suspicious activities related to panhandling, public intoxication, loitering, aggressive individuals, nuisance crimes, as well as any suspected criminal activity
  • Create "BOLO's" reports (be on the lookout) based on the need of each property
  • Assist Maintenance Ambassadors with securing areas for maintenance duties during special projects, power washing request and block face cleanings.
  • Act as an escort and provide directional assistance for employees, residents, and visitors in need
  • Clean, maintain and operate issued equipment, including bikes, Segway's, phones, and radios
  • Compile daily statistics using Eponic work logs, recording service request
  • Complete quarterly training and field training under the direction of the Shift Supervisor.
  • Perform quality assurance duties as directed
  • Real time reporting and submittal of incident reports, employee accidents, vehicle accidents and emergency responses.
  • Provide coordinated outreach services with Clean & Safe Outreach team and refer 211 informational packets to those in need.
  • Report any trip hazards, day burners, lights out, unattended property or other City of San Diego correspondence via get it done app or contacting Street Divisions Department via phone.
Requirements
  • High School Diploma or GED
  • 3+ years' experience in Security field, Guard Card certified
  • Valid U.S. Driver's License
  • Valid CA Guard Card; current CPR/First Aid certification required
  • Ability to work varied hours, including weekends and holidays.
  • Outstanding customer service skills, in person and electronically (radio/ phone)
  • Hospitality experience a plus
  • Strong verbal communication and listening skills
  • Ability to speak, read, and write in English. Bilingual or Multilingual a plus
  • Knowledge of legal guidelines for area security and public safety
About Us

The Downtown San Diego Partnership is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. We are committed to fostering a safe and inclusive environment for all members of our community.

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