Account Manager

1 day ago

Florence, Colorado, United States ABM Industries Full time
Job Title: Account Manager

Overview

The Account Manager will assume ownership for contracted services at multiple buildings or campuses and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.

Key Responsibilities
  • Establish and maintain strong client relationships with assigned accounts.
  • Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
  • Promote a strong safety culture and safe work environment.
  • Effectively recruit, manage, and lead a team of professional employees and supervisors with a focus on continuous improvement.
  • Responsible for the ongoing training and development of new and existing team members.
  • Motivate and develop the team while supporting organizational change.
  • Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
  • Perform daily quality control inspections to ensure quality standards are met or exceeded.
  • Adapt departmental plans and priorities to adapt to operational challenges.
  • Perform time studies to optimize operational tasks, schedules, and staff allocation.
  • Look for opportunities to increase revenue by providing additional or periodic services to the client.
  • Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.
Requirements
  • 3 to 5 years of experience, including 2 years of supervisory experience.
  • Working knowledge of OSHA safety standards and regulations.
  • Ability to grow strong relationships across all levels of the organization.
  • Ability to work through ambiguity and maintain composure in a variety of situations.
  • Passion for excellence backed by a track record of accountability, collaboration, and integrity.
  • Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.
  • Ability to work in a fast-paced work environment balancing multiple projects and embracing change.
  • Ability to resolve issues under tight timeframes and pressure.
  • Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
  • Experience in the use of Microsoft Office Products inclusive of Email, Power Point, Excel.
  • Excellent written and verbal communication, team building, and planning skills.
  • Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills.
Preferred Qualifications
  • Strong interpersonal skills: ability to develop productive business relationships; and ability to influence and educate key internal clients.
  • Experience with custodial equipment and floorcare.
  • Knowledgeable in custodial practices and procedures.
  • Experience in managing custodial operations preferred.

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