Airport Operations Manager

2 weeks ago


Tacoma, Washington, United States Clearfield Full time
About CLEAR

CLEAR is a leading provider of frictionless experiences, empowering individuals to live, work, and travel with ease. Our mission is to create seamless interactions that make every day feel like magic.

Perks of Being a Team Member at CLEAR
  • Competitive compensation structure with base and target bonus
  • 10 days paid time off, increasing with time in service and 10 company-paid holidays
  • $100 monthly wellness stipend for health and fitness-related expenses
  • 401k Retirement Plan with company match
  • Comprehensive benefit offerings, including medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
  • Family Planning benefits through KindBody
  • Paid Parental Leave
  • Family, Military & Bereavement Leave Program
  • Emotional Well Being Assistance
  • Ongoing training & development programs to grow & advance your career with a growing company
  • Free CLEAR memberships for you and one other, plus a discounted membership for three friends
About the Position

The Operations Manager will be a key member of our airport leadership team, reporting to the General Manager and leading the daily operations of a team of hourly Ambassadors. The ideal candidate thrives in a fast-paced environment and is a hands-on coach for security, customer service, and sales.

Key Responsibilities
  • Spend 80% of time on the floor in a customer-facing environment at the airport
  • Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
  • Manage day-to-day operations of a team of Ambassadors that utilize CLEAR technology to perform duties related to airport security, customer service, and sales
  • Support an open and exciting work environment that motivates all team members, fostering creativity, innovation, and advancement
  • Coach, mentor, and train the team to meet sales and customer service goals and standards
  • Drive new enrollments through the airport sales program by consistent sales coaching, contests, and recognition
  • Analyze key metrics, customer feedback, and direct "on the floor" observations to make informed decisions on how to improve team performance
  • Represent CLEAR throughout the airport, TSA, and airline community
Requirements
  • At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)
  • Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others
  • Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
  • Experience with employee engagement, customer satisfaction, sales, and adhering to compliance standards
  • Proficiency in using technology daily in your work
  • Required to successfully complete a government background investigation
  • Ability to stand/walk for extended periods of time
  • Ability to follow policies and procedures set forth by CLEAR, airport, state, and federal regulations
  • Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
CLEAR is an Equal Opportunity Employer

CLEAR is committed to diversity, equity, and inclusion. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


  • Operations Manager

    17 hours ago


    Tacoma, Washington, United States City of Tacoma, WA Full time

    Job Title: TVE Operations ManagerJob Summary:The City of Tacoma is seeking a highly skilled and experienced TVE Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing multiple facilities operations work units engaged in venue repairs/maintenance and the planning and execution of events.Key...

  • Operations Manager

    1 month ago


    Tacoma, Washington, United States Clean Earth Full time

    Job SummaryClean Earth is seeking a highly skilled and experienced Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our facility, including managing employees, implementing daily job tasks, and meeting production goals in a safe and compliant manner.Key...

  • Operations Manager

    2 weeks ago


    Tacoma, Washington, United States Husky Terminal Full time

    Job SummaryThe Operations Manager is responsible for the effective planning, execution, and supervision of terminal operations workforce. This includes ensuring efficient, safe, and productive operations for customers, terminal area, and cargo type.Key ResponsibilitiesSupervise and direct the work activities of labor, foremen, and other personnel to ensure...

  • Operations Manager

    4 weeks ago


    Tacoma, Washington, United States Buckle LLC Full time

    Job Title: Part-Time Operations ManagerAt Buckle LLC, we are seeking a highly skilled and motivated Part-Time Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our retail stores.Key Responsibilities:Operations: Manage store operations, including inventory...

  • Operations Manager

    3 weeks ago


    Tacoma, Washington, United States Husky Terminal Full time

    Job Title: Operations ManagerThe Operations Manager is responsible for the effective planning, execution, and supervision of terminal operations workforce. This includes ensuring efficient, safe, and productive operations for customers, terminal area, and cargo type. This role is also responsible for the development and achievement of operational and...

  • Operations Manager

    4 days ago


    Tacoma, Washington, United States Buckle LLC Full time

    Job Title: Part-Time Operations ManagerAt Buckle LLC, we are seeking a highly motivated and organized Part-Time Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our store, including managing promotions, completing daily disciplines, and maintaining a high...

  • Operations Manager

    3 weeks ago


    Tacoma, Washington, United States Cathcart Rail Full time

    About Cathcart RailCathcart Rail is a leading freight rail services and transportation company with a strong presence in the industry. We operate a large railcar services network, encompassing 18 repair facilities and over 75 field services locations, as well as a rail services division that operates three short line railroads and a dozen contract switching...

  • Operations Manager

    3 weeks ago


    Tacoma, Washington, United States Total Property Services, LLC Full time

    Job Title: Operations ManagerAt Total Property Services, LLC, we are seeking an experienced Operations Manager to lead our parking lot sweeping and asphalt maintenance teams. As a key member of our operations team, you will be responsible for overseeing all aspects of parking lot services, including personnel management, scheduling, quality control, and...

  • Operations Manager

    2 weeks ago


    Tacoma, Washington, United States Buckle LLC Full time

    Job SummaryThe Operations Manager is a key member of the Buckle team, responsible for ensuring the smooth operation of our retail stores. This role requires a strong focus on customer service, team leadership, and operational efficiency.Key ResponsibilitiesLead and manage store operations, including inventory management, visual merchandising, and customer...

  • Operations Manager

    3 weeks ago


    Tacoma, Washington, United States Buckle LLC Full time

    Job SummaryThe Operations Manager is a key role at Buckle LLC, responsible for ensuring the smooth operation of our retail stores. This position requires a strong leader who can oversee various tasks, manage teams, and maintain high standards of customer service.Key ResponsibilitiesOperations Management: Oversee daily store operations, including managing...

  • Operations Manager

    4 days ago


    Tacoma, Washington, United States Buckle LLC Full time

    Job SummaryThe Operations Manager is a key role at Buckle LLC, responsible for ensuring the smooth operation of our retail stores. This individual will oversee various operational tasks, including managing promotions, completing daily disciplines, and monitoring inventory levels. The ideal candidate will have excellent communication and leadership skills,...

  • Operations Manager

    4 weeks ago


    Tacoma, Washington, United States Buckle LLC Full time

    Job SummaryThe Operations Manager is a key role at Buckle LLC, responsible for ensuring the smooth operation of our retail stores. This position requires a strong leader who can oversee various tasks, manage teams, and maintain high standards of customer service.Key ResponsibilitiesOperations Management: Oversee daily store operations, including managing...

  • Operations Manager

    14 hours ago


    Tacoma, Washington, United States Buckle LLC Full time

    Job SummaryThe Retail Operations Specialist is responsible for ensuring the smooth operation of our retail stores. This includes managing daily tasks, overseeing visual merchandising, and providing excellent customer service.Key ResponsibilitiesManage daily store operations, including opening and closing proceduresOversee visual merchandising, including...

  • Operations Manager

    19 hours ago


    Tacoma, Washington, United States Lone Peak Dental Group Full time

    Job DescriptionWe are seeking a highly skilled and experienced Office Manager to join our team at Kids Dental & Family Orthodontics in Tacoma. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our office, ensuring a high level of patient satisfaction and delivering exceptional care.Key...

  • Operations Manager

    4 days ago


    Tacoma, Washington, United States AtWork - East Tacoma Full time

    AtWork - East Tacoma is seeking a skilled Operations Supervisor to join our team. The ideal candidate will have experience in supervising and assisting operations managers, ensuring stable cargo placement and integrity. Key responsibilities include verifying all loading plans, monitoring supplies, and inspecting terminal equipment. The successful candidate...


  • Tacoma, Washington, United States Everport Terminal Services Full time

    Job SummaryThe Operations Labor Manager is a key role at Everport Terminal Services, responsible for directing and managing Longshore labor to efficiently discharge and load cargo to and from vessels while maximizing productivity, promoting safety awareness, and controlling operational costs.Key ResponsibilitiesManage longshore labor to achieve maximum...


  • Tacoma, Washington, United States Kaiser Permanente Full time

    Job SummaryWe are seeking an experienced Clinical Operations Manager to join our team at Kaiser Permanente. As a key member of our leadership team, you will be responsible for managing the daily operations of our continuing care department, ensuring the delivery of safe, appropriate, and accessible care and service to our patients.Key ResponsibilitiesManage...


  • Tacoma, Washington, United States Everport Terminal Services Full time

    Job SummaryThe Operations Labor Manager is responsible for directing and managing Longshore labor to efficiently discharge and load cargo to and from vessels while maximizing productivity, promoting safety awareness, and controlling operational costs.Key ResponsibilitiesManage longshore labor to achieve maximum productivity and optimize operational costs by...


  • Tacoma, Washington, United States Making A Difference Foundation Full time

    {"h1": "Warehouse Manager Job Description", "p": "At Making A Difference Foundation, we are seeking a highly skilled Warehouse Manager to oversee the efficient receipt, storage, and distribution of products in our small warehouse. As a key member of our team, you will be responsible for ensuring productivity targets are achieved and that all warehouse...


  • Tacoma, Washington, United States Making A Difference Foundation Full time

    Job Title: Warehouse ManagerWe are seeking a highly skilled and experienced Warehouse Manager to oversee the efficient receipt, storage, and distribution of products at our small warehouse for a food bank. The ideal candidate will have a proven track record of managing warehouse operations, ensuring productivity targets are met, and maintaining a safe and...