Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Professional/Receptionist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
Requirements:
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficient with the ability to use Microsoft Office
About H&R Block:
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
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