Healthcare Customer Service Representative

4 weeks ago


Allentown, Pennsylvania, United States Credit Solutions Full time

Credit Solutions is a leading provider of Extended Business Office (EBO) Solutions and Bad Debt Recovery services. We are seeking a Healthcare Customer Service Representative to join our team and assist patients in resolving their medical balances.

About the Role

As a Healthcare Customer Service Representative, you will be the first point of contact for our patients. You will actively listen to their concerns and assist them in resolving their outstanding balances by negotiating and collecting payments. Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success.

Responsibilities

  • Assist patients in resolving their medical balances
  • Negotiate and collect payments
  • Provide excellent customer service over the phone
  • Work collaboratively with the team to achieve goals

Requirements

  • High school diploma or equivalent
  • Previous customer service experience
  • Experience in healthcare billing and finance
  • Understanding of HIPAA
  • Ability to learn new software quickly

What We Offer

We offer a competitive wage, benefits, and a positive work environment. Our Healthcare Customer Service Representatives enjoy flexibility through three schedule options: M-F 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, and 9:00 am - 6:00 pm.

Why Work for Credit Solutions?

We believe that our employees are our most valuable asset. We offer numerous employee appreciation activities and a referral bonus program. Our employees have voted us the "Best Call Centers to Work For" and we strive to maintain a positive and productive workforce.



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