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Senior Business Analyst

2 months ago

Philadelphia, Pennsylvania, United States Community Behavioral Health Full time
Job Title: Senior Business Analyst

Job Summary:

The Senior Business Analyst will serve as a liaison between Community Behavioral Health stakeholders and information technology teams to understand the organization's structure, policies, and operations. The successful candidate will recommend effective solutions to enable the organization to achieve its goals through the use of technology.

Key Responsibilities:

  • Elicit requirements from CBH staff to develop business, functional, and technical specifications for specified projects or applications.
  • Act as a liaison to bridge the gap between non-technical users and technical staff.
  • May be required to mentor, assist, and lead other Business Analysts and Team members.
  • Work with project teams to keep projects moving forward by meeting deadlines on assigned tasks and assisting with problem resolution.
  • Participate in the development of training materials, implementation, and post-implementation support.
  • Participate in the development of software test plans, lead testing efforts, and provide recommendations to technical staff for software improvements.
  • Analyze business issues and challenges of CBH and the industry.
  • Run reports and queries to allow management to evaluate system impact and assist in problem resolution.
  • Create state reports and maintain documentation of state and federal guidelines and regulations.

Requirements:

  • Bachelor's degree preferred.
  • Minimum of 5 years of experience in business process engineering and software development life cycle, including analysis, design, development, testing, and implementation of software applications.
  • Interest in working in behavioral health is required; experience is preferred.

Core Competencies:

  • Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables.
  • Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
  • Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships, and going beyond basic expectations to achieve the best possible outcomes.
  • Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.
  • Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service, and high-quality, innovative programs.
  • Compassion and Empathy: Demonstrate a deep appreciation for another's situation and point of view. Pay attention to emotional cues, listen effectively, and show an exceptional level of caring about each person's perspectives and circumstances.
  • Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints, and CBH values into consideration.
  • Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors, or stakeholders.
  • Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals.
  • Communication: Effectively and appropriately share thoughts, ideas, and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.

Philadelphia Residency Requirement:

The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

S Authorization Requirement:

CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Requesting An Accommodation:

CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email.