Senior Business Analyst

4 weeks ago

Philadelphia, Pennsylvania, United States GTT, LLC Full time
Job Summary

We are seeking a highly skilled Senior Business Analyst to join our team at GTT, LLC. As a key member of our IT team, you will play a critical role in supporting industry-leading medical device management and critical patient client support services.

This is a hands-on position that requires subject matter expertise in the business functions supported by the application. You will work closely with business users and external partners to develop strong working relationships and become knowledgeable about how the business units function.

The successful candidate will have a strong analytical and documentation skills, with the ability to work independently and within a team framework. They will also have excellent verbal communication, written communication, and social interaction skills.

Key Responsibilities:

  • Develop strong working relationships with business users and external partners
  • Train and mentor more business analysts
  • Review, analyze and evaluate business user needs and develop requirements for projects and enhancements
  • Evaluate project requests by working with business units to understand, articulate and communicate project scope, costs, and benefits
  • Recommend and specify process and systems improvements through analysis of system incidents, bug fixes, change requests
  • Conduct analyses to investigate on-going or one-time operational issues
  • Define system project plans by developing work breakdown structures highlighting key project milestones, phases, and elements, forming project teams, and providing resource requirements and project budgets
  • Create and manage project plans, monitor project progress by tracking activity, identifying, and remediating project risks, resolving problems, publishing progress reports, and recommending actions to keep projects on schedule and within budget
  • Work alongside development teams to ensure full and exact understanding of business requirements and specifications. Perform functional walkthroughs as needed throughout the development process.
  • Lead efforts to develop test plans and specific test cases based on project requirements and systems specifications. Ensure the traceability of discrete requirements and specifications through structured documentation and test plans/cases to ensure proper test coverage.
  • Manage the testing phases of projects tracking errors and fixes and ensuring adequate regression testing of any affected system elements.
  • Lead efforts to develop user acceptance test plans and partner with business units through the successful completion of user acceptance testing (UAT)
  • Actively participate in the implementation of process and system changes including attendance at regular change management meetings and involvement in deployments and any post-implementation check-out activities.
  • Update and develop system and user documentation
  • Lead user training sessions as needed

Requirements:

  • A high level of proficiency with project management software packages (i.e.: MS Project, Asana, JIRA)
  • Expert level knowledge of MS Office applications: Word, Excel, PowerPoint
  • Excellent analytical and documentation skills
  • Detail-oriented and focused on constant improvement in personal skills
  • Ability to work independently and within a team framework
  • Well-organized with strong time-management skills
  • Experience developing enterprise web applications leveraging responsive design for mobile devices is a plus.
  • Working knowledge of marketing automation platforms and CRMs (Salesforce) is a plus.

Education/Experience:

  • The role requires a bachelor's degree in an appropriate field of study (including business analytics, computer systems or information technology) or 6+ years of equivalent work experience
  • Proven experience in all aspects of a full SDLC acting in the role of Business Analyst with QA (Quality Assurance) responsibilities or Project Manager.
  • Must have excellent verbal communication, written communication, and social interaction skills

Work Hours:

  • You must be open to assisting in troubleshooting and analysis in the event of off-hours production problems, as needed.
  • The IT Team works in a hybrid environment that requires a minimum of one to two days per week in the Philadelphia and/or Paoli office.

Benefits:

  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

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