Operations Assistant Manager

3 days ago

Hilo, Hawaii, United States Mattress Firm Full time

About the Role

We are seeking an experienced Assistant Operations Manager to join our team at Mattress Firm. As a key member of our warehouse operations team, you will play a critical role in ensuring the efficient day-to-day operations of our distribution center.

Key Responsibilities

  • Assist in the management of warehouse operations, including inventory management, shipping and receiving, and quality control.
  • Contribute to meeting overall financial objectives of the distribution center compared to budget.
  • Develop and maintain a positive and productive work environment, fostering open communication and teamwork among team members.
  • Ensure alignment with strategic vision and communicate organizational mission and values to the team.
  • Communicate with team members through regular and frequent meetings, ensuring clear understanding of expectations and goals.
  • Hold one-on-one meetings with direct reports at least twice a month, providing feedback and coaching to support their growth and development.
  • Ensure adherence to operational processes, policies, and procedures, maintaining a safe and efficient work environment.
  • Identify opportunities for continuous improvement and drive initiatives to enhance warehouse operations and customer satisfaction.
  • Facilitate resolution of customer service issues, ensuring timely and effective resolution.
  • Verify driver payroll for accuracy, ensuring compliance with company policies and procedures.
  • Conduct required physical cycle counts, reviewing discrepancies and making appropriate corrections.
  • Ensure use of proper safety equipment and maintain a safe working environment, adhering to all safety policies and procedures.
  • Follow all Company policies and execute Company standards on appearance and functionality, as well as appropriate brand representation.
  • Complete all required training modules and certifications prior to the due date, staying up-to-date on industry best practices and company policies.
  • Execute team member performance improvement plans, progressively discipline and terminations when appropriate per Company policy.

Additional Responsibilities

  • Participate in monthly warehouse-wide meetings to communicate organization/DC wins and opportunities, addressing any questions or concerns.
  • Assist Loss Prevention with loss prevention audits and safety audits, ensuring a secure and compliant work environment.
  • May be responsible for safety and other training, periodically retraining team members and contract employees in the DC.
  • May monitor employee time records and review/approve paid time off and leave of absence requests in accordance with policy and procedures.
  • May participate in interviewing and the hiring process for potential DC team members, contributing to the growth and development of our team.
  • May manage the warehouse in the absence of the warehouse leader, ensuring continuity and effective leadership.
  • May be involved in assisting with coaching conversations and administering disciplinary actions, supporting the growth and development of team members.
  • May lead or participate in daily stand-up meetings at the beginning of each shift or team meeting, fostering open communication and collaboration.
  • May take an active role in onboarding and training new DC team members, ensuring a smooth transition and effective integration into the team.
  • Execute company initiatives and other activities requested by supervisor, contributing to the success and growth of our organization.
  • Update job knowledge by participating in educational opportunities, staying current on industry trends and best practices.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
  • Contribute ideas on ways to optimize or improve the team, the department, and the Company, driving continuous improvement and innovation.

Requirements

2+ Years Related Experience

At least 6 months of Forklift experience

Benefits

  • Excellent career growth opportunities through on-the-job training and development programs.
  • 401(k) with employer matching.
  • Mental health and life resources.
  • Medical, dental, prescription, and vision plans.
  • Get paid on-demand.
  • Base pay or uncapped commission.
  • Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

Pay Range: $55K annually

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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