Business Solutions Analyst

2 weeks ago


Chicago, Illinois, United States 3m Full time

About 3M

3M is a global leader in innovation, committed to improving lives through technology and sustainable practices. With a presence in over 70 countries and a diverse workforce, we strive to create solutions that enhance productivity and efficiency across various industries.

About 3M Technologies

The landscape of business technology is evolving rapidly. At 3M, we recognize the importance of integrating advanced technological solutions to meet the demands of our clients. Our technology division is dedicated to driving innovation and delivering exceptional value to our customers.

Role Overview

We are looking for a Delivery Implementation Analyst to join our dynamic team at 3M Technologies. This role is pivotal in providing comprehensive support for intricate business requirements, including technical project involvement and execution to ensure alignment with our strategic objectives. You will play a key role in delivering services designed to enhance operational capabilities efficiently and effectively.

Key Responsibilities

As a Delivery Implementation Analyst, your responsibilities will include:

Implementation Support:

  • Facilitating the implementation of technology solutions for client accounts.
  • Creating data templates and providing training to account teams.
  • Assisting end users in completing data templates and validating data in collaboration with account teams.
  • Managing data uploads and system configurations.
  • Overseeing user management, including creation, authorization, and role mapping.
  • Maintaining user guides and process documentation.
  • Conducting internal testing of configurations and troubleshooting application functionalities.
  • Performing internal process flow testing of new applications and reporting findings.

Product Support:

  • Tracking reported issues and bugs.
  • Collaborating with product leads to prioritize issue resolution.
  • Testing fixes for reported issues and confirming closure with the implementation team.
  • Conducting thorough testing of new products and interacting with development teams for corrective actions.
  • Maintaining a comprehensive understanding of product features and functionalities.

Organizational Relationships:

You will collaborate with various IT functional areas, including engineering and transition teams, to ensure seamless service delivery.

Qualifications

We are looking for candidates with:

  • A strong customer service orientation.
  • The ability to simplify complex solutions for diverse audiences.
  • Experience in business analysis and requirements gathering.
  • Proven navigation skills within large matrix organizations.
  • Exceptional attention to detail and advanced PC skills, including proficiency in MS Office.
  • Self-motivation and the ability to work autonomously.
  • Preferred knowledge of the real estate industry.
  • A minimum of 3-5 years of experience in the IT sector.
  • Logical reasoning and analytical thinking capabilities.
  • Excellent communication skills in English, both written and spoken.
  • Experience with SQL for data queries and debugging is a plus.

Educational Background

A bachelor’s degree in information systems, computer science, or business administration is preferred.

What We Offer

At 3M, we believe in the power of collaboration and the importance of investing in our people. Our Total Rewards program reflects our commitment to your career growth, well-being, and competitive compensation.

Join us at 3M and be part of a team that is shaping the future through innovation and technology.



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