Sales Support Representative

7 days ago


Columbus, Ohio, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a highly motivated and customer-focused Showroom Sales Support Representative to join our team. As a key member of our sales team, you will play a vital role in providing exceptional customer service and support to our clients.

Responsibilities
  • Work closely with Outside Sales and Showroom Consultants to ensure seamless customer service and support
  • Assist with administrative tasks, including answering sales calls, addressing customer concerns, and providing product recommendations
  • Provide hands-on assistance to customers on the showroom floor, including helping with product selection and pricing
  • Present job quotes and provide accurate pricing and inventory information to customers
  • Utilize customer relationship management (CRM) system and phone system effectively
Requirements
  • 0-3 years of sales and/or customer service experience preferred
  • Knowledge of plumbing fixtures, lighting, and appliances or ability to quickly learn these product lines
  • Desire to learn and drive to succeed
  • Passion for collaboration and desire to assist customers across the team
  • Ability to build long-lasting relationships while balancing business and customer needs
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner
  • General digital literacy, including Microsoft Office
  • Strong written and verbal communication skills
What We Offer
  • Structured and robust 8-week training program with virtual classroom and 1-on-1 sessions
  • Opportunity to learn and grow, with a focus on promoting from within
  • Competitive benefits package, including health, dental, vision, paid time off, life insurance, and 401(k) with company match
  • Meaningful and inclusive enhancements, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities
About Ferguson Enterprises, Inc.

Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, with a diverse range of products and services across multiple businesses, including HVAC/R, waterworks, and industrial. With over 1,600 locations and 29,000 associates in North America, we are committed to providing world-class customer service and expert advice to our customers.



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