Sales Support Representative
7 days ago
Ferguson Enterprises, Inc. is seeking a highly motivated and customer-focused Showroom Sales Support Representative to join our team. As a key member of our sales team, you will play a vital role in providing exceptional customer service and support to our clients.
Responsibilities- Work closely with Outside Sales and Showroom Consultants to ensure seamless customer service and support
- Assist with administrative tasks, including answering sales calls, addressing customer concerns, and providing product recommendations
- Provide hands-on assistance to customers on the showroom floor, including helping with product selection and pricing
- Present job quotes and provide accurate pricing and inventory information to customers
- Utilize customer relationship management (CRM) system and phone system effectively
- 0-3 years of sales and/or customer service experience preferred
- Knowledge of plumbing fixtures, lighting, and appliances or ability to quickly learn these product lines
- Desire to learn and drive to succeed
- Passion for collaboration and desire to assist customers across the team
- Ability to build long-lasting relationships while balancing business and customer needs
- Drive to act and respond quickly to customer needs and make decisions in a timely manner
- General digital literacy, including Microsoft Office
- Strong written and verbal communication skills
- Structured and robust 8-week training program with virtual classroom and 1-on-1 sessions
- Opportunity to learn and grow, with a focus on promoting from within
- Competitive benefits package, including health, dental, vision, paid time off, life insurance, and 401(k) with company match
- Meaningful and inclusive enhancements, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities
Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, with a diverse range of products and services across multiple businesses, including HVAC/R, waterworks, and industrial. With over 1,600 locations and 29,000 associates in North America, we are committed to providing world-class customer service and expert advice to our customers.
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