Branch Manager Trainee
2 days ago
The Branch Manager Trainee will play a critical role in learning all aspects of branch operations and branch management. This position requires a strong team player with a results-oriented approach, dedication to excellence, and a sense of urgency to achieve business objectives.
Key Responsibilities- Assist in building sales and maintaining house accounts through active communication with dealers.
- Conduct outbound calls to existing and lost customer accounts.
- Maintain sales programs within assigned territory by keeping customers informed about available services and supplies.
- Provide excellent customer service via walk-ins, phone calls, and emails.
- Execute all aspects of the sales function, including order processing, purchase orders, payment processing, and delivery dates.
- Reach out to customers to determine satisfaction with the organization, products, and services.
- Maintain records and prepare reports on sales activities and manage inventory levels.
- Expand knowledge of HVAC products and stay current with the latest trends in the industry.
- Learn the roles and responsibilities of all functions and responsibilities within the branch.
- 1-3 years of customer service, retail, or HVAC experience preferred.
- Bachelor's degree in business, sales, or HVAC-related field or equivalent experience.
- Ability to learn and demonstrate knowledge of the complete operations of the branch within 8-12 months.
- Effective and high-quality customer service and relationship management skills.
- Positive, professional attitude and ability to handle difficult customers.
- Developing rapport and effective listening skills.
- Effective verbal and written communication skills.
- Effective organizational skills and time management skills.
- High level of attention to detail and accuracy.
- Ability to establish positive working relationships with internal and external customers and employees.
The Branch Manager Trainee will work in a fast-paced environment with a focus on customer satisfaction and sales growth. The ideal candidate will be able to work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, medical condition, genetic characteristics, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
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