Administrative Support Specialist

2 weeks ago

San Jose, California, United States Internal Revenue Service Full time
Overview of the Taxpayer Services Division
A detailed description of the business units can be found in the relevant sections.
Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship, and Education.

Key Responsibilities:
The following are the duties of this position at the full working level:
1. Identifies potential and actual issues, analyzes probable causes, and provides recommendations for resolution.
2. Conducts research on various topics, compiles statistics and information, and reports findings relevant to the full scope of a program or function.
3. Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic issues, and provides recommendations to higher-level analysts or supervisors.
4. Verifies the completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats.
5. Revises procedures, guidelines, and controls in response to changes in higher-level procedures or as directed by analysts or comparable positions.

Career Progression:
This position offers opportunities for career advancement. If selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For instance, you may start at a GS-05 level, with the potential to advance to GS-11 within a few years.

Requirements:
Conditions of Employment:
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.

Qualifications:
- Federal experience is not mandatory. Experience may be gained in the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate employment dates by month/year and number of hours worked per week on your resume.

Specialized Experience:
- For GS-05: One year (12 months) of specialized experience equivalent to the GS-04 level in the Federal government.
- For GS-06: One year (12 months) of specialized experience equivalent to the GS-05 level in the Federal government.
- For GS-07: One year (12 months) of specialized experience equivalent to the GS-06 level in the Federal government.

Education:
- For positions with an education requirement, or if qualifying by substituting education or training for experience, submit a copy of your transcripts or equivalent.

Additional Information:
- Subject to a 1-year probationary period (unless already completed).
- Salary will be sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- This is a Non-Bargaining unit position.

Tour of Duty:
- Monday-Friday: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.
- Alternative work schedules, staggered work hours, or telework may be available.

Required Documents:
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
1. Online Application - Questionnaire
2. Education - See Education Section above
3. Registration/License (if applicable) - active, current registration/license
4. High School Diploma (or equivalent) - If you are 16 or 17 years of age, you must submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR a statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

How to Apply:
The following instructions outline our application process. You must complete this application process and submit any required documents by the specified deadline.

Next Steps:
The organization believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures, please visit the relevant sections. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.

Fair & Transparent:
The Federal hiring process is designed to be fair and transparent. Please read the following guidance.

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