Customer Service Associate
2 weeks ago
Join Our Team at Stokes Used Car Center
Stokes Used Car Center is a thriving dealership located in a vibrant community. We are seeking a part-time, friendly, and reliable individual with a background in customer service to become a vital part of our team. In the role of Customer Service Associate, you will be the first point of contact for clients visiting our dealership and will manage incoming phone inquiries.
Key Responsibilities:
- Welcome customers promptly, both over the phone and in person.
- Collaborate closely with dealership management and accounting personnel.
- Process cash, checks, and credit card transactions, ensuring accurate record-keeping.
- Provide change accurately and issue receipts to customers.
- Assist with accounting entries and inventory management.
- Handle daily processing of internal transactions.
- Ensure compliance with company policies regarding check handling.
- Direct incoming calls to the appropriate departments and follow up as needed.
- Address customer complaints with professionalism and refer them to the appropriate team member for resolution.
- Adhere to all company safety protocols.
- Efficiently manage a multi-line phone system and transfer calls as necessary.
- Check in with management at the end of each shift to ensure all tasks are completed.
- Maintain organized filing systems for car deal files and other documents.
- Perform additional duties as assigned by management.
Qualifications:
- High school diploma or equivalent.
- Ability to read and understand instructions and information.
- Exceptional verbal communication skills.
- Professional appearance and demeanor.
- Capability to convey customer needs and requests to management and sales staff.
- Willingness to work a flexible schedule.
Benefits:
- 401K plan.
- Health and dental insurance.
- Vision insurance.
- Paid holidays.
- Employee discounts on vehicles.
- Paid vacation time.
We invite you to explore the opportunities available at Stokes Used Car Center and discover what makes our team truly exceptional.
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