Customer Service Director

7 days ago


Andover, Kansas, United States Lumen Technologies Australia Pty Full time

**Job Title:** Customer Care Manager IV

**Company Overview:** Lumen Technologies Australia Pty is a leading provider of innovative technology solutions.

**Job Summary:** We are seeking a highly skilled Customer Care Manager IV to lead our customer service team and drive exceptional customer experiences.

**Key Responsibilities:

  • Develop and implement customer service strategies to meet business objectives
  • Lead a team of customer service representatives to ensure high-quality service delivery
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
  • Analyze customer feedback and metrics to identify areas for improvement

**Requirements:**

  • Proven experience in customer service leadership roles
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience with customer relationship management software

**What We Offer:**

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment


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