Customer Service Representative
4 weeks ago
This is a dynamic position that requires a personable and friendly team member to be the first point of contact for all of our in-shop visitors. You will be cross-trained on all in-store positions from maintaining and executing all front desk and bike handling duties, as well as equipment handling and customer service.
About the Front Desk Team
The ideal candidate will have an upbeat, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with day-to-day customers, complaints, learn quickly, upsell services and give accurate information. A customer-oriented approach is essential. We want you to make our guests and visitors feel appreciated and valued in our stores, while providing quick and efficient service.
About the Fleet Team
The ideal candidate should be able to facilitate day-to-day customers in a high-volume environment, address customer concerns and bring them to the attention of management, move quickly, and be an excellent representative of the company at all times. A quick but customer-minded approach is essential. We intend for all of our guests to have a high-quality experience, and that starts from their first interactions with our team in the stores.
Responsibilities and Duties
Provide high level customer service and hospitality to clients, keep the front desk clean and stocked, greet and welcome guests, upsell services, answer questions and address complaints, and communicate with the team and management appropriately. Additionally, you will be responsible for stacking, moving and lifting bikes throughout a fast-paced and active shift, maintaining a positive attitude and taking initiative, and providing support to the tour guides to ensure a successful tour checkin process.
Requirements
We are looking for individuals who are open to learning and adapting, able to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment, experienced in customer service, operations, tourism or similar position, proficient in English (oral and written), multilingual is a plus, strong in communication and people skills, able to prioritize and multi-task, initiating tasks and performing duties without direction, and equipped with a positive, can-do attitude.
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