Hotel Operations Manager

7 days ago


Wentzville, Missouri, United States Midas Hospitality Full time

About the Role:

Midas Hospitality is seeking a dynamic and experienced Assistant General Manager to join our team at the Fairfield Inn & Suites hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities:

  • Front Desk and Guest Services: Manage the front desk, housekeeping, and engineering teams to ensure seamless guest experiences.
  • Human Resources: Lead the hiring, training, coaching, and counseling of employees, as well as resolve employee-related issues and concerns.
  • Customer Service and Problem Resolution: Anticipate and resolve customer complaints, identify potential problems, and implement solutions to improve operational efficiency.
  • Financial Management: Prepare forecasts, reports, and assist in the development and implementation of the budget to maximize revenue and minimize expenses.

Requirements:

  • Previous hotel management experience with a proven track record of success.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees, guests, and external partners.
  • Ability to work nights, weekends, and holidays as required.

About Midas Hospitality:

Midas Hospitality is a leading hospitality company that operates over 40 hotels across 14 states. We are committed to providing exceptional guest experiences, fostering a positive work environment, and driving business growth. As a people-first organization, we offer opportunities for growth and development, competitive compensation, and a range of benefits to support our associates' well-being.



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