Market Operations Support Manager
1 week ago
We are seeking a highly skilled Market Operations Support Manager to lead our support operations team. As a key member of our team, you will be responsible for overseeing the core tutor and platform support functions of the company, with a focus on reducing the need for support by improving systems, self-service features, and automated support.
Key Responsibilities:- Oversee the effectiveness of automated systems and identify opportunities for optimization and improvement.
- Ensure daily SLAs and metrics are achieved, and lead a team of contractors to provide the support required to achieve goals.
- Assess and manage the performance and engagement of direct reports, and renew, terminate, or offer new contracts to contractors as needed.
- Own processes to de-escalate issues across the team, and assist in defining and ensuring specialists adhere to defined internal controls.
- Impact the level of service and the system's ability to meet quality, volume, and timeline objectives, and identify opportunities for improvement and assist in testing solutions for efficiency and quality gains.
- 2+ years of experience as a successful manager in a customer service or customer success role.
- Self-driven and able to manage multiple projects simultaneously, with excellent interpersonal and communication skills.
- Ability to use Excel and Sheets to analyze, manipulate, and report data, and experience in establishing and refining metrics used to measure individual and team performance.
- Exceptional ability to work independently and collaboratively, with a strong understanding of how to work with independent contractors.
- Competitive salary and equity in the company.
- Healthcare plans, 401k company matching plan, and maternity, paternal, and adoption leave.
- Fully remote position with PTO and paid holidays, and free learning membership for you and your household.
- Unique opportunity to help transform how the world learns, in a fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture.
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
-
Manager of Marketing Operations
1 month ago
Washington, Washington, D.C., United States The Recycling Partnership Inc Full timeJob Overview - Marketing Operations ManagerLocation: Remote (Anywhere in the Continental US)Reports to: Senior Director of Marketing and CommunicationsPosition Type: Full-time, 40 hours per weekCompensation: $88,000 - $98,000 annuallyCompany Overview: The Recycling Partnership is dedicated to fostering a circular economy by enhancing recycling systems and...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery department, you will be responsible for providing exceptional customer service, managing daily operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Operations Director
1 week ago
Washington, Washington, D.C., United States Field Operations Full timeCareer OpportunityAbout Us:CAVA is a pioneering restaurant company that is passionate about delivering exceptional, Mediterranean-inspired meals to our customers while fostering strong local connections. With a focus on quality ingredients, culinary innovation, and outstanding guest experiences, we are expanding our presence nationwide.Our Core...
-
Chief Operations Executive
1 month ago
Washington, Washington, D.C., United States Field Operations Full timeCareer OpportunityAbout Us:CAVA is a forward-thinking restaurant organization dedicated to delivering flavorful, Mediterranean-inspired dishes to our patrons while uplifting local communities. We prioritize high-quality ingredients, culinary innovation, and outstanding customer experiences as we broaden our reach across the nation.Our Core Values:Kindness...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery department, you will be responsible for providing exceptional customer service, managing daily operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in...
-
Chief Operations Executive
1 month ago
Washington, Washington, D.C., United States Field Operations Full timeCareer OpportunityAbout Us:CAVA is a forward-thinking restaurant organization dedicated to delivering exquisite, Mediterranean-inspired cuisine to our patrons while uplifting local communities. Our commitment to high-quality ingredients, culinary innovation, and outstanding customer experiences drives our expansion across the nation.Core Values:Kindness...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
2 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
-
Bakery Operations Manager
3 weeks ago
Washington, Washington, D.C., United States Sprouts Farmers Market Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Bakery Manager to join our team at Sprouts Farmers Market. As a key member of our bakery team, you will be responsible for providing exceptional customer service, managing bakery operations, and leading a team of bakery clerks.Key ResponsibilitiesAssist the Bakery Manager in overseeing...
