Customer Experience Strategist

3 days ago


Charlotte, North Carolina, United States Palmetto Clean Technology Full time
Customer Experience Strategist Needed

We are looking for a skilled Customer Experience Strategist to join our team at Palmetto Clean Technology. As a strategic thinker, you will be responsible for developing and implementing a comprehensive digital support strategy, ensuring that our customers receive exceptional service through digital channels.

About Us
Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. We connect homeowners with renewable energy options such as solar power and energy storage systems. Our industry-leading Net Promoter Score is evidence of our commitment to customer satisfaction.

Key Responsibilities
- Analyze customer interactions across digital support channels to identify trends, issues, and opportunities for improvement.
- Develop and implement initiatives to enhance the digital customer experience, reduce response times, and improve resolution rates.
- Collaborate with internal stakeholders to ensure alignment of digital support strategies with business goals.

Requirements
- Bachelor's degree in Business, Information Technology, Customer Experience, or a related field
- 3+ years of experience in digital support, customer service, or a related role
- Proven track record of managing digital support channels and technologies
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent communication and presentation skills

What We Offer
- Estimated salary: $65,000 - $80,000 per year (dependent on location and experience)
- Unlimited vacation/PTO
- Medical, dental, and vision coverage
- Parental leave
- Retirement plans
- A promote-from-within culture for talent development

Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need.

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