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Counter Sales Representative

2 months ago

Tampa, Florida, United States Tropic Supply Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Counter Sales team at Tropic Supply. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide prompt and professional service to both internal and external customers, ensuring their needs are met and exceeded.
  • Order Management: Take orders, pull items, and process transactions accurately, ensuring seamless customer experience.
  • Inventory Management: Maintain organized and well-stocked shelves, ensuring products are readily available for customers.
  • Warranty and Returns: Manage customer warranty claims and credit returns efficiently, resolving issues promptly.
  • Additional Responsibilities: Assist customers with loading products into their vehicles, accurately enter sales orders into our system, and help with inventory counts.
Our Core Values
  • Trust: We deliver dependable and resourceful solutions, building trust with our customers and partners.
  • Relationships: We focus on managing relationships, not just transactions, to drive long-term growth and success.
  • Own It: We take accountability from start to finish, ensuring every interaction is a positive experience.
  • Positive Attitude: We believe happy people create positive experiences, and we strive to maintain a positive and supportive work environment.
  • Integrity: We do the right thing, even when no one is watching, upholding the highest standards of ethics and integrity.
  • Considerate: We treat everyone with respect and humility, fostering a culture of empathy and understanding.
Requirements
  • Proficiency: Proficiency with computers and a willingness to learn our parts management software.
  • Communication Skills: Strong communication skills and the ability to engage professionally with diverse customers in person and over the phone.
  • Physical Demands: Capability to lift items up to 75 pounds regularly.
  • Attention to Detail: Attention to detail with the ability to juggle multiple tasks in a fast-paced environment.
  • Self-Starter: A self-starter attitude with minimal supervision, even under pressure.