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Corporate Occupier Portfolio Lead
2 months ago
Turner & Townsend is seeking an experienced Program Management Office (PMO) Director to lead our Real Estate sector team. As a key member of our Program and Portfolio Management service line, you will be responsible for developing and executing strategic business cases, defining program objectives, and ensuring successful delivery of projects.
Key Responsibilities- Program Development: Develop and maintain program strategic business cases, covering all projects or programs within execution and delivery scope.
- Program Governance: Define and fulfill program benefits, objectives, and success criteria, aligned to the approved strategic business case.
- Program Planning: Gather and record program execution and delivery scope requirements, documented in an overall program charter or execution plan.
- Process Improvement: Document and implement lean, established methods, processes, and procedures for managing projects and programs throughout their life cycle.
- Program Framework: Develop and maintain the overall program framework or playbook, inclusive of the program execution plan and delivery methodology.
- Stakeholder Management: Identify and maintain communication with strategic program and portfolio stakeholders, influencing stakeholder involvement and obtaining input as required.
- Risk and Opportunity Management: Analyze program risk and opportunities, and their respective cost and schedule impact.
- Continuous Improvement: Define an overall approach to continuous improvements, incorporating strategic objectives and alignment with defined benefits and targets.
- Team Support: Support the day-to-day operational management duties of the team, as part of the leadership team, and contribute to the achievement of our strategic goals.
- Client Management: Act as or support the commission leads on our programs, managing client relations and commercial contractual arrangements.
- Process Development: Support the development of program processes and systems that enable efficient data collection, management, and benchmarking.
- Compliance: Ensure compliance to company compliance rules on all projects managed by third-party Project Managers.
- Training and Development: Design and undertake training sessions and produce materials on new processes, changes, and efficiencies.
- Reporting: Prepare monthly and ad-hoc reports on governance performance for various audiences.
- Service Quality: Champion service quality in everything we do, leading and motivating others to deliver excellent client service.
- Business Development: Support business development activities with new and existing clients, including bid writing.
- Client Interface: Act as the key, day-to-day client interface, ensuring that client objectives are met through the delivery of our service.
- Staff Development: Coach and mentor staff, assisting them to achieve professional designations and career growth objectives.
- Cross-Functional Collaboration: Understand, identify, and develop cross-divisional ideas into value opportunities.
- 8 years' minimum experience in program management, construction management, or audit and compliance.
- Bachelor's degree in construction management, engineering, or a similar degree.
- Strong communication and leadership skills.
- Attention to detail in service delivery, communications, and ways of working with others.
- Demonstrably excellent analytic and communication skills.
- Commercial awareness, including the ability to articulate business decisions within the wider context and market trends.
- Confident leading alone and working as part of a team, with the ability to flex according to the needs of the program.
- A desire to grow and develop roles into more senior opportunities.
- Business development experience, in the context of identifying opportunities with existing as well as new clients.
- Competent user of data management software (e.g., Excel) and systems for data cleansing, management, analytics, and quality assurance.
- Possess an approach to working that covers delivery of tasks and effective stakeholder engagement.
- Leadership experience in the conception, development, and implementation of large programs would be beneficial.
- Flexible schedule to reflect the needs of the client.
- Self-motivated and dependable, with the ability to prioritize workload and be organizationally astute.
- Demonstrate experience communicating and managing with multiple internal and external stakeholders, such as design teams, client corporate real estate teams, and contractors.
- Demonstrate the ability to successfully complete and present program reports to clients and articulate progress, change, key risks, issues, and critical factors in a concise manner.
