Audio-Visual Support Specialist
3 weeks ago
We are seeking a highly skilled Audio-Visual Help Desk Technician to join our team at Indian Township Solutions. As a key member of our technical support team, you will be responsible for resolving AV-related issues and providing technical assistance to our customers.
Responsibilities- Analyze and resolve AV-related trouble tickets submitted by users
- Provide technical assistance, support, and advice to end users for AV hardware, software, and systems
- Research and resolve AV software and hardware issues using available resources
- Determine the root cause of issues and provide solutions
- Log trouble tickets and maintain relevant records
- Maintain an accurate inventory of technological assets
- Create and maintain user-training manuals and procedures
- Make recommendations to Executive Management on AV technologies and devices
- Conduct periodic diagnostics and testing to ensure optimal AV function
- Communicate with software and hardware vendors to request service
- Interface with warehouse personnel to ship and receive new or repaired devices
- Load software and code onto new or repaired AV devices
- Perform administrative duties as needed
- Associate's degree or equivalent experience in Computer Science, Information Systems, Engineering, Business Accounting, or related discipline
- 4+ years of equivalent experience in AV technical support
- AVIXA Certified Technology Specialist (CTS) certification required
- Crestron and BiAmp configuration experience beneficial
- NVX experience beneficial
- CTS-D certification beneficial
- Sec+ certification beneficial
- Excellent customer service, technical proficiency, time management, communication, organizational, and thoroughness skills
We offer a dynamic and supportive work environment, competitive benefits, and opportunities for professional growth and development. Our team is dedicated to delivering exceptional AV solutions and services to our customers.
Benefits- Work-life integration
- Employer-shared health, dental, and vision insurance
- Retirement savings
- Paid leave
- Eleven paid holidays
- Educational and training reimbursement
- Award-winning culture
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