Audio-Visual Support Specialist

3 weeks ago


Augusta, Maine, United States Indian Township Solutions Full time
Job Summary

We are seeking a highly skilled Audio-Visual Help Desk Technician to join our team at Indian Township Solutions. As a key member of our technical support team, you will be responsible for resolving AV-related issues and providing technical assistance to our customers.

Responsibilities
  • Analyze and resolve AV-related trouble tickets submitted by users
  • Provide technical assistance, support, and advice to end users for AV hardware, software, and systems
  • Research and resolve AV software and hardware issues using available resources
  • Determine the root cause of issues and provide solutions
  • Log trouble tickets and maintain relevant records
  • Maintain an accurate inventory of technological assets
  • Create and maintain user-training manuals and procedures
  • Make recommendations to Executive Management on AV technologies and devices
  • Conduct periodic diagnostics and testing to ensure optimal AV function
  • Communicate with software and hardware vendors to request service
  • Interface with warehouse personnel to ship and receive new or repaired devices
  • Load software and code onto new or repaired AV devices
  • Perform administrative duties as needed
Requirements
  • Associate's degree or equivalent experience in Computer Science, Information Systems, Engineering, Business Accounting, or related discipline
  • 4+ years of equivalent experience in AV technical support
  • AVIXA Certified Technology Specialist (CTS) certification required
  • Crestron and BiAmp configuration experience beneficial
  • NVX experience beneficial
  • CTS-D certification beneficial
  • Sec+ certification beneficial
  • Excellent customer service, technical proficiency, time management, communication, organizational, and thoroughness skills
Why Work for Indian Township Solutions?

We offer a dynamic and supportive work environment, competitive benefits, and opportunities for professional growth and development. Our team is dedicated to delivering exceptional AV solutions and services to our customers.

Benefits
  • Work-life integration
  • Employer-shared health, dental, and vision insurance
  • Retirement savings
  • Paid leave
  • Eleven paid holidays
  • Educational and training reimbursement
  • Award-winning culture


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