IT Field Service Technician

2 weeks ago


Columbus Ohio, United States BC Tech Pro Full time
Position Overview:

We are seeking a dedicated IT Field Service Technician to join our team at BC Tech Pro. This role involves performing hardware repairs and installations on both laptop and desktop systems. The ideal candidate will possess substantial experience with computer hardware to ensure effective service delivery.

Key Responsibilities:
As a Field Service Technician, you will:
1. Conduct hardware repairs and installations at various client locations.
2. Manage service calls efficiently, with an expected volume of 2-5 calls per day.
3. Ensure timely communication with customers regarding service appointments through our tech portal.
4. Collect necessary parts from designated shipping locations prior to onsite visits.
5. Return old parts using pre-paid labels provided after service completion.

Job Details:
This is a 1099/per call position.

Compensation is determined by the number of completed service calls, starting at $35 and increasing based on travel distance.

Payment Schedule:
Payments are issued every Friday following the first week of service.

Availability Requirements:
Candidates must be available for a minimum of three weekdays to qualify for this position. Service calls are scheduled Monday through Friday during daytime hours.

Onboarding and Training:
As part of your onboarding process, you will complete online certifications from Dell and Lenovo at no cost.

Qualifications:
- Reliable transportation and a valid driver's license are essential for this role.
- Access to a computer and the Internet is required for daily operations.
- You must log into the tech portal by 9 am on working days to manage your service calls and plan your route.

Join us at BC Tech Pro and contribute to delivering exceptional IT support services
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