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Hospitality Operations Leader

2 months ago

Plano, Texas, United States Chesapeake Search Partners Full time
Job Summary

We are seeking a seasoned and accomplished General Manager to lead our restaurant operations in Plano, Texas. As the driving force behind our commitment to exceptional hospitality, you will be responsible for creating unforgettable experiences for our guests and ensuring the utmost satisfaction of both our valued guests and dedicated staff members.

This role is all about delivering exceptional results, exceeding sales and profit goals, and upholding the highest standards of quality in food, beverages, service, cleanliness, and sanitation. If you have a passion for creating a warm and welcoming environment where every person who walks through our doors feels truly cared for, we want to hear from you.

Key Responsibilities
  • Ensure only the highest quality products are served and meet each guest's expectations.
  • Ensure a high standard of service efficiency, sanitation, and training.
  • Ensure all productivity and quality standards are maintained.
  • Understand, comply with, and enforce all company policies, procedures, and operating standards, as well as federal, state, and local laws and ordinances.
  • Prior P&L responsibility - Results-oriented with proven capability to marry quantitative analysis with qualitative assessment/measurement in program development, evaluation, and refinement.
  • Assist with the development, performance, coaching, and training of staff members.
  • Responsible for reporting any staff member issues to management.
  • Lead front-of-house operations.
  • Perform opening and closing responsibilities and assign duties to staff members, including overseeing bar set up and conducting a walk-through of the venue.
  • Lead and manage successful, quality shifts by consistently utilizing systems and tools.
  • Oversee labor control and assign duties to staff members.
  • Conduct inventory on a consistent basis.
  • Ensure overall guest and staff member satisfaction.
  • Communicate and establish rapport with guests.
  • Engage with guests to ensure guest satisfaction and retention through table visits.
  • Accountable for all facets of service, production, and quality controls.
  • Responsible for comping and discounting guest checks when applicable.
  • Adhere to responsible alcohol service established by local law and company policy.
  • Understand and utilize all safety and sanitation practices defined in the safety program; report any accidents.
  • Perform other duties and tasks as assigned or determined by the General Manager.
Requirements
  • 4+ years of experience in food and beverage management roles in a multi-unit setting.
  • College degree preferred.
  • Bar management experience is a must.
  • Excellent reading, writing, mathematical, and communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Excellent judgment and decision-making abilities.
  • Health permit/food safety and alcohol awareness certifications/cards individually and provide proof of possession before the first day of employment, subject to local laws.
Benefits
  • Annual bonus program.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off program.
  • Employee dining program.