Assistant Project Manager

2 weeks ago

Buffalo, New York, United States ABM Industries Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Project Manager to join our team at ABM Industries. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing projects, and ensuring the delivery of high-quality services to our clients.

Key Responsibilities
  • Work closely with Project Managers to develop and implement project plans, ensuring timely and cost-effective delivery of services.
  • Provide customers with information on additional services available at ABM, and respond to customer inquiries and resolve any pending complaints or feedback.
  • Regularly contact customers to ensure that services meet service contract requirements and promote customer retention.
  • Inform Project Managers of project status, identify potential issues, and recommend appropriate action.
  • Keep Project Managers informed of business issues impacting project effectiveness and promptly escalate serious issues.
  • Increase billable services provided by ABM and add value to customers by providing additional or periodic services.
  • Excellent customer service skills to ensure customer retention, enhance service delivery, and sell services.
  • Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision
  • Work closely with frontline personnel to meet customer requirements, determine training requirements, and identify sources to meet training and development needs.
  • Recommend staffing levels, work with Project Managers and HR to hire, train, and evaluate staff.
  • Understand applicable union contracts and develop effective working relationships with local labor unions.
  • Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Requirements
  • Bilingual (Spanish/English) a plus.
  • 1-2 years of Supervisor experience.
  • 1-2 years of customer service experience.
  • Working knowledge of janitorial equipment.
  • Working knowledge of OSHA required processes.
  • Intermediate level of Microsoft programs.
  • Valid State Driver's License for business travel.
  • A passion for serving others and helping others to succeed.
  • Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
  • Excellent follow-up and an eye for detail.
  • Anticipates problems and proactively implements preventative action plans.
  • Flexibility to respond to urgent client requests on evenings and weekends when necessary.
  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet, and other job-related applications.
  • Excellent verbal and written business communication skills.
  • Excellent relational skills and experience dealing with union environments.
  • Understanding of the service industry practices, processes, and trends.

ABM Industries is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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