Assistant Project Manager

6 days ago


Buffalo, New York, United States ABM Industries Full time
Job Title: Assistant Project Manager

ABM Industries is seeking a highly skilled Assistant Project Manager to join our team. As an Assistant Project Manager, you will play a key role in ensuring the successful delivery of projects and providing exceptional customer service.

Key Responsibilities:
  • Work closely with Project Managers to develop work plans and ensure timely and cost-effective delivery of services.
  • Provide customers with information regarding additional services available at ABM and respond to customer inquiries.
  • Regularly contact customers to ensure services meet service contract requirements and promote customer retention.
  • Inform Project Managers of work status, identify potential issues, and recommend appropriate action.
  • Keep Project Managers informed of business issues impacting project effectiveness and promptly escalate serious issues.
  • Increase billable services provided by ABM and add value to customers by providing additional or periodic services.
  • Excellent customer service skills to ensure customer retention, enhance service delivery, and sell services.
  • Report accidents and property damage in an accurate and timely manner.
Requirements:
  • Bilingual (Spanish/English) a plus.
  • 1-2 years of Supervisor experience.
  • 1-2 years of customer service experience.
  • Working knowledge of janitorial equipment.
  • Working knowledge of OSHA required processes.
  • Intermediate level of Microsoft programs.
  • Valid State Driver's License for business travel.
  • A passion for serving others and helping others to succeed.
  • Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
  • Excellent follow-up and an eye for detail.
  • Anticipates problems and proactively implements preventative action plans.
  • Flexibility to respond to urgent client requests on evenings and weekends when necessary.
  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet, and other job-related applications.
  • Excellent verbal and written business communication skills.
  • Excellent relational skills and experience dealing with union environment.
  • Understanding of the service industry practices, processes, and trends.
What We Offer:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management.

Please note that this position will require the selected candidate to work events and post events as needed, including weekends and holidays.


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