Project Manager Assistant
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Assistant Project Manager to join our team at ABM Industries. As an Assistant Project Manager, you will be responsible for providing exceptional customer service, working closely with project managers to develop work plans, and ensuring that services meet contract requirements.
Key Responsibilities:
- Develop and implement work plans to provide services in a timely and cost-effective manner
- Provide customers with information regarding additional services available at ABM
- Respond to customer inquiries and resolve pending complaints/feedback
- Regular contact with customers to ensure services meet service contract requirements and promote customer retention
- Inform project managers of work status, identify potential issues, and recommend appropriate action
- Escalate serious issues to project managers and keep them informed of business issues impacting project effectiveness
- Increase billable services provided by ABM and add value to customers by providing additional or periodic services
- Excellent customer service skills to ensure customer retention, enhance service delivery, and sell services
- Report accidents and property damage in an accurate and timely manner
Employee Relations and Supervision:
- Work closely with frontline personnel to meet customer requirements, determine training requirements, and identify sources to meet training and development needs
- Recommend staffing levels, work with project managers and HR to hire, train, and evaluate staff
- Understand applicable union contracts and develop effective working relationships with local labor unions
- Enforce ABM and client policies and procedures through mentoring and coaching of field personnel
Requirements:
- Bilingual (Spanish/English) a plus
- 1-2 years of supervisor experience
- 1-2 years of customer service experience
- Working knowledge of janitorial equipment
- Working knowledge of OSHA required processes
- Intermediate level of Microsoft programs
- Valid State Driver's License for business travel
- Passion for serving others and helping others to succeed
- Excellent personal organization skills and exceptional planning skills to avoid reactive situations
- Excellent follow-up and an eye for detail
- Anticipates problems and proactively implements preventative action plans
- Flexibility to respond to urgent client requests on evenings and weekends when necessary
- Technical savvy and ability to use MS Office Suite, Smart Phones, Internet, and other job-related applications
- Excellent verbal and written business communication skills
- Excellent relational skills and experience dealing with union environments
- Understanding of service industry practices, processes, and trends
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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