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Bilingual Client Support Specialist

2 months ago

Roseburg, Oregon, United States NeighborWorks Umpqua Full time
Job Overview

NeighborWorks Umpqua - Bilingual Navigation Specialist

NeighborWorks Umpqua (NWU) is a prominent community development organization located in Southern Oregon, dedicated to enhancing access to affordable housing and financial resources. We are in search of a Bilingual Navigation Specialist who will serve as the primary contact for individuals and families seeking information or assistance with NWU services. The successful candidate will possess fluency in both English and Spanish, along with a friendly demeanor, professionalism, and a strong commitment to customer service.

Key Responsibilities

  • Welcome and assist clients, residents, and visitors in both English and Spanish
  • Serve as the main point of contact for inquiries and concerns
  • Ensure a well-organized front desk and reception area
  • Help coordinate appointments and meetings
  • Conduct administrative duties including data entry and document preparation

Required Qualifications

  • Proficiency in English and Spanish
  • Excellent organizational and multitasking skills
  • Familiarity with Microsoft Office Suite
  • Previous experience in customer service

Educational Requirements

  • High school diploma or equivalent is mandatory

Core Competencies

  • Commitment to Diversity, Equity, and Inclusion
  • Strong emotional intelligence and adaptability
  • Effective communication and relationship-building skills

Work Environment

The role requires regular communication, listening, and manual dexterity. The candidate should be able to lift and move items weighing up to 15 pounds. This position may involve both indoor and outdoor tasks.

Benefits: Comprehensive medical, vision, and dental coverage, 401k matching, paid time off, and additional perks.Our Commitment to Inclusivity: NeighborWorks Umpqua is dedicated to fostering a workplace that is free from harassment and discrimination. We value the diverse backgrounds of our employees and do not discriminate based on race, religion, gender, sexual orientation, or other characteristics.

Work Location: This position is on-site only and does not offer hybrid or remote work options.

During the initial probationary period, candidates may be required to engage with Express Employment.