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Customer Service Representative

2 months ago

Salt Lake, Utah, United States Hartung Glass Industries Full time
{"Job Title": "Customer Service Representative", "Job Description": "About the Role

Hartung Glass Industries is seeking a meticulous and proactive Customer Service Representative to join our Salt Lake City team. As a key member of our customer service team, you will play a crucial role in managing a high volume of customer interactions, processing orders and estimates, and performing essential administrative duties.

Key Responsibilities:
  • Efficiently process customer orders and change requests with accuracy and timeliness.
  • Execute a range of administrative tasks, including data entry, word processing, filing, and general office support.
  • Uphold and apply customer service policies and procedures effectively.
  • Proactively address customer inquiries and resolve issues through thorough research and responsiveness.
  • Collaborate with operations and sales teams to track orders and accommodate special product or order requests.
  • Direct customer phone calls to the appropriate Hartung contacts and assist with visitor inquiries both in person and over the phone.
Requirements:
  • Proven experience in production or construction environments is preferred.
  • Strong mathematical and numeracy skills preferred.
  • Strong communication skills, attention to detail, and self-motivation are key.
  • Proficient in computer skills, including typing and Microsoft Office applications.
  • Ability to work efficiently both independently and as part of a team.
  • Commitment to providing outstanding customer service with a positive and professional attitude.
What We Offer:
  • Excellent compensation structure.
  • Comprehensive, yet cost-conscious, benefit plans.
  • Medical, Dental, Vision, Life, and Disability, Voluntary Accident Plans, Identity Theft Protection.
  • 401k with Company Match.
  • Paid Time Off (Holidays, Vacation, and Sick).
About Hartung Glass Industries:

Hartung Glass is a top North American glass fabricator, as ranked by Glass Magazine. Headquartered in Tukwila, WA, Hartung Glass has facilities throughout the United States and Western Canada. We provide a fulfilling workplace for employees by offering opportunities for personal and professional development, recognizing high performance, and embracing the ideas of others.

Hartung is an equal employment opportunity employer.

", "Salary": "$19-$21 per hour"}