Fitness Center Representative

10 hours ago


Siloam Springs, Arkansas, United States Planet Fitness - Excel Fitness Full time
Job Title: Member Services RepresentativeJob Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Excel Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive member experience, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Check members into the system, take prospective members on tours, and assist with the new account sign-up process.
  • Facilitate needed updates to members' accounts and respond to their inquiries.
  • Maintain a clean and organized front desk area, ensuring a positive first impression for members and guests.
  • Work collaboratively with the management team to achieve business objectives and improve member satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to interact with members and colleagues in a positive and professional manner.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
  • Physical stamina to stand for long periods, lift up to 50 pounds, and move around the club as needed.
  • Availability to work a variety of shifts, including mornings, afternoons, and weekends.
Benefits
  • Free Planet Fitness Black Card membership for you and your family.
  • Competitive hourly rate and opportunities for advancement.
  • Paid time off and holidays.
  • Employee assistance program and access to counseling resources.
Why Join Our Team?

At Planet Fitness - Excel Fitness, we value our team members and offer a supportive and inclusive work environment. We are committed to providing exceptional customer service and creating a positive member experience. If you are a motivated and customer-focused individual who is passionate about fitness and customer service, we encourage you to apply for this exciting opportunity.



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