IT Support Specialist

2 weeks ago


Nashville, Tennessee, United States TEKsystems Full time


Position Overview:
TEKsystems is seeking 3 IT Support Specialists to enhance our team in executing a device refresh and replacement initiative involving 1500 units.

Responsibilities:
The objective is for each technician to successfully manage a minimum of 5-6 devices per day. This includes scheduling sessions with users, remotely accessing and backing up existing devices (via OneDrive), guiding users through the login process and configuration of new computers, and ensuring the automatic profile setup and data migration are finalized.

Additionally, technicians will instruct users on returning their old devices within a 5-day timeframe using a pre-paid shipping label.

Required Skills:
- Desktop Support
- Troubleshooting
- Hardware Management
- Customer Service
- Technical Assistance
- Imaging and Deployment
- Office 365 Proficiency

Preferred Skills:
- Excellent customer service abilities
- Strong documentation skills

Experience Level:
- Entry Level

About TEKsystems:
We are leaders in transformation, assisting clients in realizing ideas and solutions to seize new opportunities. Our team consists of 80,000 professionals collaborating with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia.

As a prominent player in Full-Stack Technology Services and Talent Services, we partner with forward-thinking leaders to instigate change.

Equal Opportunity Employer:
TEKsystems is committed to diversity and inclusion, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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